Shipping Information

At Canine Culture Crew, we're delighted to provide FREE shipping on all orders to ensure your furry friends get their goodies without any added cost!

Last updated: April 2024

Order Processing Times

Estimated Shipping Times

Order Changes and Accurate Shipping Details

Delayed Delivery

Lost or Stolen Packages

SHIPPING POLICY CHANGES

order processing times

Your order will be ready to leave our warehouse within 1-3 business days after you've placed it. "Dispatched" means your order is on its way, handed off to our trusted shipping carrier, heading to your specified address. Please note, during busy periods like holidays, processing could take up to 7 business days.

estimated shipping times

Once dispatched, the arrival time of your package largely depends on where you're located. Below are the estimated shipping times by country:

 

Standard Shipping:
🇺🇸🇬🇧 Your package will get to you in 7-10 days. Think of it like a mail dog on a calm walk - mostly fast, but sometimes it stops to check something out.

 

Expedited Shipping:
🇺🇸🇬🇧 Want your stuff faster? Choose this to get it in 4-7 days. Even the quickest dogs can get distracted, but we'll make sure your package comes quick.

order changes and accurate shipping details

Ensuring your shipping details are correct at checkout is crucial. Wrong or incomplete details can cause delays or even cancellations. If our system flags a potential issue with your address, we'll reach out via email within 3 business days for confirmation. If we don't hear back within this timeframe, we may need to cancel the order.

 

If you spot an error in your shipping information, email us at support@canineculturecrew.com within 24 hours of your order. We'll do our best to make changes, though we can't guarantee adjustments after this period.

delayed delivery

We aim to get your orders out swiftly, but sometimes, delays happen outside our control. This could be due to courier issues like severe weather or unexpected disruptions. If your order is delayed, we'll communicate with our courier partners to expedite delivery and keep you informed of any updates.

lost or stolen packages

Losing a package can be disappointing. If it happens, contact us at support@canineculturecrew.com. While we can't control the package's journey after handing it off to our courier, we're here to help. We suggest you also contact the courier to file a claim, as they may need additional information from you. While lost or stolen packages are outside our refund policy, we're committed to assisting you, possibly offering a replacement depending on the situation.

shipping policy changes

Canine Culture Crew reserves the right to alter this Shipping Policy as needed. It's your responsibility to check the latest version of our policy to stay informed. By continuing to purchase and use our products, you accept this Shipping Policy and any updates made to it.

 

We encourage regular reviews of this policy to keep up with any changes that might affect your orders. For any questions or concerns about our shipping practices, please don't hesitate to reach out.