Returns & Refunds Policy

Our refund policy is designed to ensure customer satisfaction. If for any reason you are not satisfied with your purchase, you can request a refund within a certain timeframe. 

Last updated: April 2024

Canine Culture Crew's Commitment to Your Satisfaction

Cancellation Policy

60-Day Money Back Guarantee

Damaged Items

Shipping and Delivery

Incorrect Shipping Address

Policy Updates

canine culture crew's commitment to your satisfaction

At Canine Culture Crew, our mission is to provide you with top-tier products designed to address specific needs for your pets. 

 

Our confidence in the effectiveness of our offerings is solid, and we suggest giving them a try for a minimum of 14 days to fully assess their impact. 

 

However, if you find yourself unsatisfied for any reason after 14 days and within our generous 60-day money-back guarantee period, we're here to support you. Simply reach out to us at support@canineculturecrew.com for assistance.

cancellation policy

Should you need to make any changes or cancel your order, please do so within 24 hours of your purchase. Beyond this window, we might not be able to fulfill your request due to the order having progressed to the processing stage. 

 

For orders cancelled within the 24-hour period, expect your refund to be processed within 7 business days.

60-day money back guarantee

We believe in the transformative power of our products and encourage a trial period of at least 14 days to experience their benefits fully. If you're not completely satisfied within the 60-day timeframe of our money-back guarantee, you are welcome to return the products.

 

Please note, shipping fees are not subject to refund.


To start a return, contact our support team via our Contact Us page or directly through email at support@canineculturecrew.com, providing either your Order Number or the Name and Email Address used for the purchase to help us quickly process your return.

damaged items

Our commitment to quality includes ensuring our products reach you in perfect condition. If you receive a damaged item, notify us within 72 hours of delivery by sending an email to support@canineculturecrew.com with a clear photo of the damage. We'll assess and determine eligibility for a replacement at no extra cost. Note that we do not offer refunds or replacements for items damaged through normal wear, tear, or misuse.

shipping and delivery

We aim for prompt delivery, yet certain factors beyond our control, such as courier issues, customs delays, or other unforeseen shipping challenges, can affect timelines. For any delivery issues, please contact the courier directly. 

 

Canine Culture Crew is not liable for lost, stolen, or delayed packages.

incorrect shipping address

It's crucial that customers verify the shipping address at checkout. Errors not reported to us within 24 hours will not be eligible for reshipping or refunding.

policy updates

Please be aware that Canine Culture Crew reserves the right to modify the Return & Refund Policy at any time. It's the customer's responsibility to review the most current policy to stay informed of any changes. Your continued purchase and use of Canine Culture Crew products signify your acceptance of these terms and conditions.